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Improving clinical practice and service delivery
P143 Patient satisfaction with their sexual health services in Yorkshire and Humber
  1. A Mammen-tobin1,
  2. J Lee1,
  3. M Andrews2
  1. 1Mid Yorkshire NHS Trust, Clayton Hospital, Wakefield, UK
  2. 2Mid Yorkshire Hospitals NHS Trust, Wakefield, UK

Abstract

Background Patient derived outcome measures such as patient satisfaction surveys are a vital tool in evaluating current services and can also be used to guide future health care provision.

Aims/Objectives To undertake a re-audit of the initial survey in 2008 and incorporates specific questions about the process and experience of care that patients have received.

Methods Service users were asked to complete the questionnaire anonymously and leave it in the sealed box provided. Seven clinics across Yorkshire and Humber participated in the survey with a total of 329 questionnaires returned.

Results Compared with previous audit there were improved scores for ease of access as by then the 48-h target had been achieved in the region while the overall positive experiences of service remained high. The survey highlighted variations in the amount of time patients could expect to spend, with some reporting more than 60 min in clinic and this evidence will be helpful in influencing change. GPs and other medical services were still important sources of referral however increasingly service users used the internet to self-diagnose symptoms and obtain information about their local sexual health services. Preferences for clinic appointments were for evenings between 17:00–20:00, mornings 9:00–12:00 and afternoon's 13:00–17:00 in that order. Service user's experiences of services were overwhelmingly positive, and almost all would be happy to recommend the service to others.

Conclusions This re-audit highlighted the need for some clinics to re-examine patient flows with the aim of reducing clinic waiting times. All clinics are advised to incorporate more evening appointments. The audit also highlighted the internet as a source of information about sexual health in general and local services in particular and it is important that individual clinics address this need.

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