Results of patient satisfaction survey
| Clinic A | Clinic B | p Value | |
|---|---|---|---|
| No (%) | No (%) | ||
| Patient characteristics | |||
| Education ⩾ high school/GED | 191 (65%) | 141 (68%) | 0.417 |
| Lives within 10 blocks of clinic | 89 (30%) | 60 (29%) | 0.802 |
| Has health insurance (private or public) | 82 (28%) | 62 (31%) | 0.477 |
| Main reason for visit | |||
| Check up (STD test) | 137 (46%) | 109 (53%) | |
| Follow up visit | 21 (7%) | 13 (6%) | |
| Symptoms | 95 (32%) | 64 (31%) | |
| STD contact | 42 (14%) | 19 (9%) | 0.295 |
| Has any symptoms | 212 (72%) | 142 (69%) | 0.478 |
| Pain score >1 | 79 (37%) | 55 (29%) | 0.077 |
| Previous visit to clinic A or clinic B | 215 (73%) | 150 (75%) | 0.577 |
| Previous STD history | 239 (81%) | 147 (72%) | 0.015 |
| Healthcare service delivery | |||
| Office staff treated you with courtesy | 266 (100%) | 198 (97%) | 0.003 |
| Office staff were helpful | 292 (99%) | 197 (97%) | 0.058 |
| Doctor or clinician gave written materials | 172 (65%) | 112 (55%) | 0.011 |
| Visit characteristics | |||
| Mean waiting time (minutes) | 127 | 92 | <0.001 |
| 95% CI: 117 to 136 | 95% CI: 82 to 103 | ||
| Mean total visit time (minutes) | 174 | 140 | <0.001 |
| 95% CI: 164 to 184 | 95% CI: 125 to 151 | ||
| Received medications | 188 (64%) | 144 (71%) | 0.110 |
| Had cervical or urethral specimens | 256 (88%) | 189 (93%) | 0.073 |
| Had rectal examination and specimen | 10 (3%) | 7 (3%) | 0.986 |
| Oral specimen | 96 (33%) | 56 (27%) | 0.215 |
| Had blood drawn | 255 (87%) | 158 (77%) | 0.007 |
| Patient satisfaction measures | |||
| Rate doctor or clinician “0”–“10” | |||
| 10 | 174 (59%) | 117 (57%) | |
| 7–9 | 103 (35%) | 79 (39%) | |
| 4–6 | 15 (5%) | 7 (4%) | |
| 0–3 | 3 (1%) | 1 (0%) | 0.637 |
| Technical skills of clinician | |||
| Poor | 0 (0%) | 1 (0%) | |
| Fair | 14 (5%) | 3 (1%) | |
| Good | 54 (18%) | 25 (12%) | |
| Very good | 96 (33%) | 50 (25%) | |
| Excellent | 131 (44%) | 125 (61%) | 0.002 |
| Convenience of location of clinic | |||
| Poor | 3 (1%) | 5 (2%) | |
| Fair | 18 (6%) | 16 (8%) | |
| Good | 82 (28%) | 51 (25%) | |
| Very good | 87 (29%) | 37 (13%) | |
| Excellent | 105 (36%) | 95 (47%) | 0.015 |
| Cleanliness/comfortableness of waiting area and treatment rooms | |||
| Poor | 2 (1%) | 3 (1%) | |
| Fair | 32 (11%) | 18 (9%) | |
| Good | 90 (31%) | 49 (24%) | |
| Very good | 94 (32%) | 59 (29%) | |
| Excellent | 77 (26%) | 75 (37%) | 0.095 |
| Television and videos in waiting room | |||
| Poor | 38 (13%) | 62 (42%) | |
| Fair | 42 (15%) | 21 (14%) | |
| Good | 98 (34%) | 27 (18%) | |
| Very good | 57 (20%) | 14 (10%) | |
| Excellent | 52 (18%) | 22 (15%) | <0.001 |
| Overall healthcare received today | |||
| Poor | 1 (0%) | 1 (0%) | |
| Fair | 10 (3%) | 4 (2%) | |
| Good | 54 (18%) | 28 (14%) | |
| Very good | 84 (29%) | 61 (30%) | |
| Excellent | 145 (49%) | 110 (54%) | 0.546 |
| Would come back to this clinic | 295 (100%) | 203 (100%) | 0.229 |