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S07.4 Better, sooner, more convenient: increasing youth friendliness of family planning services in new zealand
  1. Rose Stewart
  1. Family Planning, Wellington, New Zealand


Family Planning New Zealand has been working towards making services more accessible using technology since 2010. Young people want to access services via the web. There is a limitation to what you can do via phone and internet but some simple services can make a big difference to remoter clients. It started with merging the national clinical databases from 35 to two. We asked young people how they would like services to be. Setting up a national call centre streamlined client contact with us. At the same time a nurse results line was implemented and run via the call centre. I will share Family Planning New Zealand’s progress so far and provide some information about the types of services we are now offering and planning to offer

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