Table 3

The clinic environment

11–14 year olds15–18 year olds
AnswerBoys (n=157) (%)Girls (n=141) (%)Boys (n=137) (%)Girls (n=309) (%)
Who would you rather was in the waiting area?
    Do not mind who is in the waiting area63 (40.1)44 (31.2)73 (53.3)150 (48.5)
    Would like only young people in the waiting area60 (38.2)59 (41.8)44 (32.1)113 (36.6)
    Would like a mixture of ages in the waiting area13 (8.3)16 (11.3)13 (9.5)29 (9.4)
What is most important about staff? (ranked in order of preference)
    Important that staff are friendly140 (89.1)130 (92.2)120 (87.6)287 (92.9)
    Important that staff do not judge me97 (61.8)110 (78.0)96 (70.1)266 (86.1)
    Important that everything I say is confidential109 (69.4)110 (78.0)94 (68.6)267 (86.4)
    Important that I see the same person each visit105 (66.9)104 (73.8)87 (63.5)245 (79.3)
    Important that they give me what I have come for105 (66.9)97 (68.8)77 (56.2)193 (62.5)
    Important that they take time to explain things83 (52.8)92 (65.2)79 (57.7)232 (75.1)
    Important that they let me stay in control85 (54.1)78 (55.3)43 (31.4)99 (32.0)
    Important that they do not speak to me outside the clinic56 (35.7)78 (55.3)43 (31.4)99 (32.0)
    Their sex is important44 (28.0)39 (27.7)35 (25.5)78 (25.2)
    Their age is important49 (31.2)24 (17.0)32 (23.4)48 (15.3)
    The clothes they are wearing are important31 (19.7)13 (9.2)19 (13.9)14 (4.5)