Results of multivariate analysis: factors associated with rating of overall health care less than “very good”
| Clinic A (n = 287) | Clinic B (n = 204) | ||||
|---|---|---|---|---|---|
| OR (95% CI) | p Value | OR (95% CI) | p Value | ||
| *Reference is “very good or excellent.” | |||||
| Clinician technical skills rated “poor, fair, good”* | 15.6 (6.5 to 37.6) | <0.001 | 7.90 (2.71 to 23.0) | <0.001 | |
| Cleanliness/comfortableness of clinic rated “poor, fair, good”* | 3.90 (1.56 to 9.78) | 0.004 | 9.60 (3.45 to 26.7) | <0.001 | |
| Television and video in waiting room rated “poor, fair, good”* | 10.2 (2.72 to 38.5) | 0.001 | |||
| Clinician rating, continuous 0–10 | |||||
| Received written material | 0.58 (0.44 to 0.76) | <0.001 | 0.44 (0.17 to 1.13) | 0.088 | |
| Dysuria | 4.17 (1.24 to 14.0) | 0.021 | |||