Finalised attributes and levels
| Attributes | Levels | |
| Service type | Definition | |
| Service provider | GP clinic | Typically, your local GP, where you are registered and provide basic and general healthcare services. |
| Sexual health clinic | Specialised in the management of sexual health-related conditions and enquiry. | |
| Online platform | Sexual health services by healthcare professionals entirely online. | |
| Mode of delivery | Face to face | Attend GP clinic or sexual health clinic appointment in person. |
| Telephone call | Have a sexual health consultation with doctors/nurses over the phone. | |
| Videoconference | Have a sexual health consultation with doctors/nurses via online video call. | |
| Cost (out of pocket) | NHS (free) | Getting free sexual health services from the NHS. |
| Private (£50–£100) | Paying £50–£100 to receive sexual health services from a private sexual health clinic. | |
| Private (over £100) | Paying over £100 to receive sexual health services from a private sexual health clinic. | |
| Provider characteristics | ||
| Consultation communication style | Patient centred | Receiving sexual health services in a warm, empathetic, friendly and professional manner. |
| Not patient centred | Receiving sexual health services in a strict professional manner. | |
| Service experience | ||
| Additional support | Family, friend or personal assistant | Having a family or friend accompany you to attend a sexual health consultation. |
| Healthcare professional from the clinic | Having an HCP instead of family or friends accompany you to attend a sexual health consultation. | |
| No one | Independently attend sexual health services. | |
| Accessibility of facilities, equipment and messaging | Accessible facilities, inclusive equipment | Sexual health services within settings with facilities inclusive of middle-aged and older adults, disabled people and sexual minorities. |
| Conventional facilities and equipment | Sexual health service provision in regular settings with generally accepted facilities. Not necessarily tailored to meet the needs of subgroups. | |
| Accessible messaging | Sexual health services with inclusive language considering different subgroups use a variety of communication tools such as written, verbal, braille and sign language. | |
| Conventional messaging | Sexual health services are provided in regular settings and use verbal or written communication tool but not tailored to meet the needs of a wide variety of subgroups. | |
GP, general practitioner; HCP, healthcare professional; NHS, National Health Service.